Returns & Refunds

Items must be in the same condition you received them — unworn, unused, with tags and in the original packaging — together with your receipt or proof of purchase.

• Contact us through our contact page within 15 days of receiving your order.
• Once your return is accepted, we'll send you a return shipping label and instructions.
• Items sent back without first requesting a return can't be accepted.

Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us right away so we can make it right.

Sale items and gift cards can't be returned. The same applies to personalised or custom-made pieces and personal care products.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the piece you'd like.

If your order ships to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The same condition requirements apply.

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a little extra time to post it. If more than 15 business days have passed since approval, please get in touch.